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Welcome to AKASS Engineering Helpdesk page
The AKASS Helpdesk will be center point of contact for all user related issues. AKASS shall monitor complaints through this web based Application:
(Access the tool using the Menu in the left Hand side.)
Call Receiving from Users by telephone, email or any convenient methods.is Logging :
- Per User
- Per PC
- Per office
- Per Project
- Single point of contact for all concerns during the duration of Contact.
- Call Escalation, Tracking and Closure
- Reports shall be e-mailed to the organizations Co-coordinator as per agreed frequency:
An assigned IT coordinate could view/modify the status of issues based on the access level granted from AKASS.
Reports could be retrieved from the tool includes:
Daily Reports
- Call Pending Report with details of Complaint No., Location, Date & Time Logged in, No. of Days Pending (from higher to lower), Reasons for delay in resolving
- Calls Resolved on previous day with details of Complaint No., Date & Time Logged in / Resolved, Engineer Name.
- Items sent for Repair/Replacement with relevant details
- Items received for Repair/Replacement with relevant details
- No. of Calls received and No. of Calls resolved
Weekly Reports
- Pending Complaints beyond specified Time Limits
Monthly / Quarterly Reports
- Calls delayed by No. of days beyond specified time limit( Equipment Type wise)
- Analysis of Type of Calls
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AKASS Engineering offers the following Expertise and services Infrastructure services
- • Structured cabling
- • Data center construction
- • CCTV & Access control
- • Switching & routing
- • UPS •
- Wireless solutions
Enterprise solutions
- • Backup & recovery solution
- • Bandwidth optimization solution
- • End point antivirus
- • data base solution
- • Website & Business application design
- • Firewall & Network security
Professional Services
- • Network Implementation & trouble shooting
- • Supply of Network equipment & Infrastructure
- • Cabling & wireless connection
- • Onsite support & Training •
- Sever solution (Hardware/Software supply and Implementation)
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About Us
AKASS Engineering comprises of highly qualified professionals, several of them with engineering degree in Electrical/Electronics from recognized Universities in the country. The professionals have served in mission critical industry such as the airline community, Universities, Agricultural organizations and have travelled all over the world and to remote parts of the country to fulfill their duties as Consultant for Data Center establishment, VSAT Installers, Communication radio installations, and implementation/ Maintenance of various Communication devices and computer network infrastructures.
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Welcome to AKASS Engineering Ethiopia
We are committed to Serve You
AKASS Engineering is an ICT Solution, Service providing and Supply company founded in 2015 by a group of professional with various industry certificates from Cisco, CompTIA and GVF (VSAT) to fill the gap of integrated servicing companies in the country. It abition is to take the ICT services to a higher level with the industry recommendations for Servicing companies.
The company strives to perform its services based on the universally accepted industry standard such as Information Technology Infrastructure Library (ITIL©) recommendations.